A skateboard shop owner starts his day by entering the shop and doing a quick walk-through before he opens to the public. He makes sure that all shelves are stocked and there are no messes left from the night before. Once inside, he will check any messages, such as special orders that come in via email, fax or telephone.
If the skateboard shop owner has more than one employee, she will get the cash drawers ready for each employee. She will put enough cash in the drawer to make change for the employees' shifts. Once she has everyone set up and ready to start the day, she can attend to messages. The skateboard shop owner will contact anyone who left her a message to verify the special order, figure out the pricing on the special order and to answer any questions, comment or complaints the customer may have.
He will also answer any questions the customer has on various skateboards and the different types of wheels available for the skateboards. If the skateboard owner knows skateboard (he may not know; he may just sell them), he might give skateboarding tips to customers.
He will also most likely have a Rolodex with contacts for parks and other places for skateboarding. If someone asks him about good places to skateboard, the shop owner may have this information--or even some contacts.
Throughout the day, if the shop gets busier than the employees can handle, the skateboard shop owner will also work the counter, assisting in sales and customer inquiries when needed. When the skateboard shop owner is not helping out in the front of the store, he is attending to "back office" duties. He checks inventory, if not every day, at least once a week and orders anything that has met its re-order level. When the inventory is delivered, the skateboard shop owner checks the entire order, making sure the proper brand or type of skateboard was sent and ensuring the correct amount ordered was delivered.
The skateboard shop owner also has many administrative duties, including employee payroll, updating employee benefits and printing and going over sales and expense reports. Every day, at the close of the day, the skateboard shop owner will print all of the sales reports from the point-of-sale terminals. If the point-of-sale terminal is not tied in with the accounting program, or if the skateboard shop owner has an outside accountant, she will create a summary of sales and expenses to forward to her accountant. Expenses include employee payroll and taxes (941 forms for the IRS), unemployment insurance premiums and worker's compensation premiums.
At the close of the day, the skateboard shop owner ensures all of the employee's drawers are correct (she will count the cash and match it to the daily report from the point-of-sale terminal). She will do a quick walk-through to make sure the store is clean and the shelves are stocked. If the skateboard shop owner leaves before closing, she will have an employee collect all the sales drawers and lock them in the safe or the back office, and the employee will make sure the shelves are stocked. The skateboard shop owner will double-check the employee's work the next morning.
Tags: shop owner, skateboard shop owner, skateboard shop, skateboard shop, owner will, shop owner will