Dress professionally for your bank teller interview.
Bank tellers typically work directly with bank customers to process bank transactions. Some of the qualities bank employers look for in prospective tellers include good customer service skills, professional demeanor and attitude and proficient math skills. If you have an upcoming interview for a bank teller position, follow some simple tips to land the job.
Research the Bank
According to an article on Education-Portal, bank tellers often sell and up sell bank products and services. Before your interview, research the bank’s different types of checking and savings accounts, loan types and other additional features. When the interviewer asks you why you want work for that specific bank, let him know that you like what the bank offers its customers, and use examples from your research.
Prepare Customer Service Examples
Many tellers regularly experience upset or irate bank customers. This type of issue goes hand in hand with the bank teller position. Tellers that do not handle upset customers well can risk losing the bank money and clients. It is almost certain that you will be asked a question about how you personally handle an upset question. Rather than saying that you’ve never had an angry client or giving your personal philosophy on handle a complaint, prepare a stock answer with a real-life example. Your example should typically not be, "I called my manager." Instead, use an incident that you were able to acknowledge a customer’s anger, calm him down and offer him a solution that was beneficial to your employer and the customer.
Dress Professionally
Bank tellers are often the face of the bank, and sometimes the only personnel bank customers talk to and see. Tellers must look and speak professionally at all times, which means you need to "walk the walk" at your interview. Wear conservative clothing, such as a suit or dress. Choose somber a somber color, such as black, navy blue, gray or brown. Your bank interview is not the time to show off your quirky personal style. If you are a woman, wear a pants suit or wear pantyhose with a dress or skirt. Most banks require women to wear closed-toe shoes, so wear a conservative shoe as well. Go to the interview well groomed. This means ladies should have neat hair, simple manicured nails and basic jewelry, such as diamond stud earrings or pearls. Men should have clean shaves and wear ties.
Tags: bank customers, bank teller, bank teller position, Bank tellers, handle upset, should have