Learn to make a living selling on the telephone.
Being a telephone sales agent can be a demanding job, according to MoneyInstructor.com website (see References for a link). In many cases, a telephone sales agent needs to learn close a sale on one call, be able to read buying signals without actually seeing the customer and remain motivated enough to continue calling prospects immediately after a rejection. To help out in the world of telemarketing sales, there are some tips to follow to be a successful a telephone sales agent.
Know the Product
In order to close a sale as a telephone sales agent, it is important to know the company's product and the company policies that can help or hinder a sale. For example, a telephone sales agent needs to know what credit cards the company accepts and what shipping methods are used in order to keep the conversation flowing to a sale. If the agent needs to continually put the client on hold to find out the answers to the client's questions, then the sale could be lost.
Take Notes
A telephone sales agent calls many prospects in the course of a day and hears a wide variety of answers to the various questions asked during the sales process. Keep notes on customers' responses so that you have a reference point if a situation arises in the future. For example, if you take notes on the various reasons you are getting for rejections, you then can refer to those notes and craft answers that you can use to close future sales.
Practice
Even if a telephone sales agent makes 100 phone calls a day, he may only get the chance to speak to a small number of prospects. In order to formulate new responses to rejections, or create a smooth explanation of the newest product, a telephone sales agent should practice their delivery continually. Team up with other agents in the company and help each other work on speak to clients, the different ways to counter a rejection and make the way you speak seem smoother and more fluid.
Control
According to Small Town Marketing website (see References for a link), it is important to understand maintain control of a phone conversation in order to become an effective telephone sales agent. A sales professional uses questions to help guide the client towards the close of the sale. If the client is asking questions, then the telephone sales professional does not have the client's attention and is losing control of the conversation. Work on effective ways to make sure that, as the telephone sales professional, you are the one in control of the conversation and the one asking the questions.
Tags: telephone sales, sales agent, telephone sales agent, agent needs, close sale