Customer care managers
hire, train and manage customer care departments.
Customer care managers are also known as customer service representatives. The term "care" better emphasizes the concept of taking care of customers. These professionals work in major corporations, retail stores and other institutions. They primarily run the operations of the customer care department as well as hire, train and manage customer care representatives. Customer care managers are also responsible for implementing programs that reduce the number of customer complains. They usually earn annual salaries.
Annual Median Salary
Customer care managers earn annual median salaries between $36,649 and $61,070, according to 2011 data from PayScale.com. With the inclusion of incentive payments like bonuses, commissions and profit sharing, they earn total incomes between $42,618 and $77,233 per year. The low and high median salary ranges of the PayScale data represent the 25th and 75 percentiles, which are not exact ranges.
Median Salary by Experience
Customer care managers' salaries will usually increase fairly significantly as they gain experience. For example, those with less than one year of experience earn annual median salaries between $29,752 and $44,167, per PayScale.com. They earn median salaries of $33,666 to $49,338 per year with one to four years of experience. With five to nine years of experience, these professionals can expect to earn median salaries of $39,393 to $56,092. Additionally, those with 10 to 19 years of experience earn annual median salaries between $43,709 and $64,772. And those with 20 or more years of experience earn median salaries between $45,585 and $72,873 per year.
Median Salary by State
Customer care managers' salaries can also vary considerably by state. For example, those in New York earn some of the highest annual median salaries at $43,567 to $67,762, according to PayScale.com. They also earn relatively high annual median salaries in California and Illinois: $45,113 to $67,474 and $42,236 to $63,344, respectively. Additionally, those in Ohio earn median salaries between $40,707 and $60,441 per year. They can expect to earn median salaries of $39,931 to $60,268 per year in Pennsylvania; and $37,517 to $55,862 per year in Texas. Those in Florida earn annual median salaries between $35,504 and $55,631.
Median Salary by City
Customer care managers earned some of their highest median salaries in New York City at $44,514 to $67,638, according to PayScale.com. They also earn relatively high salaries in Dallas and Houston: $42,821 to $65,937 and $43,275 to $63,465, respectively. Additionally, those in Chicago earned median salaries between $40,803 and $62,289 per year. They earned median salaries of $44,516 to $62,272 per year in Los Angeles. And those in Atlanta earned annual median salaries of $32,227 to $60,529.
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